Effective Date: December 16, 2023

Return Policy for DiBest Spot Limited

At DiBest Spot Limited, we strive to ensure our customers are completely satisfied with their purchases. This Return Policy outlines the terms and conditions under which returns, refunds, or exchanges can be processed. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

• Physical Products: If you purchase a physical product from DiBest Spot Limited, you may be eligible to return it under the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • You must initiate the return process within [insert return window, e.g., 14 days] of receiving the product.
  • A receipt or proof of purchase is required to complete your return.

• Digital Products and Services: Due to the nature of digital products and services, returns or refunds are generally not allowed unless there is a technical issue that prevents the product or service from being accessed or used as intended. Each case will be reviewed individually.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software or digital products
• Customized or personalized items
• Products marked as "Final Sale"

3. Return Process

• Initiating a Return: To start a return, contact our customer support team at returns@dibestspot.com with your order number and reason for the return. We will provide you with instructions on how to proceed.
• Shipping Costs: You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or defective item). Shipping costs are non-refundable.
• Return Shipping Address: The return shipping address will be provided to you after your return request has been approved. Please do not send your purchase back to the manufacturer.

4. Inspection and Approval

Once your return is received and inspected, we will notify you via email of the approval or rejection of your return. If approved, your refund or exchange will be processed as described below.

5. Refunds

• Method of Refund: Approved refunds will be processed through the original method of payment. If the original payment method is not available, an alternative method will be offered.
• Refund Timeframe: The refund will be processed within [insert processing time, e.g., 7-10 business days] after approval. Please note that your financial institution may take additional time to reflect the refund in your account.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges

If you received a defective or damaged item, we will replace it with the same item, subject to availability. If you prefer a different item or variation, the request will be processed as a return and a new purchase.

7. Sale Items

Only regular-priced items may be refunded. Sale or discounted items are not eligible for a refund, unless they are defective or damaged upon arrival.

8. Cancellations

• Order Cancellation: You may cancel your order within [insert cancellation window, e.g., 24 hours] of placing it for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
• Service Cancellation: For digital services, cancellations must be requested before the service has commenced. Once the service has started, refunds may not be provided.

9. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at mail@dibestspot.com. We are here to assist you and ensure that your experience with DiBest Spot Limited is satisfactory.